Complaints

We want you to feel completely supported in your care. If something hasn’t gone as expected, please let us know — your feedback helps us improve and provide the best possible service.

You can contact our Customer Care Manager, Priyesh Bhogaita, in whichever way feels easiest for you:

Telephone: 
0116 296 3322

Email: 
hello@123-meds.co.uk (please include “Complaint” in the subject line)

We’ll confirm we’ve received your complaint within 3 business days.

We’ll aim to give you a full reply within 20 business days. If it takes longer, we’ll explain why and let you know when you can expect a final response.

If you’re unhappy with the outcome, or if your complaint isn’t resolved within 8 weeks, you can take your concerns to the General Pharmaceutical Council (GPhC) for independent review

Timeframe

We ask that complaints are raised within 12 months of when you became aware of the issue. However, if more time has passed, please still reach out — we’ll do our best to review your concerns wherever possible.

Your privacy matters

Any complaint you share will be handled in confidence and always in line with the Data Protection Act 1998.